Shipping Policy
Shipping: Shipping inside the united state takes 3 to 5 business days, Orders sent out of the US may take 10 to 20 days to arrive, Please order in advance for holiday orders.
Shipping policy
It's important to start by clarifying to customers that your order processing times are separate from the shipping times they see at checkout.
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
International Shipping
If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at with your name and info@chi-signature.com order number, and we will look into it for you.
We accept exchange up to 10 days after delivery, if the item is unused and in its original condition, and we will exchange.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@chi-signature.com. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@chi-signature.com