Privacy policy

This Privacy Policy describes how chi-signature.com (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as "Personal Information."

Device information

• Examples: web browser version, IP address, time zone, cookie information, pages viewed, search terms, and how you interact with the Site.
• Purpose: to load the Site accurately and perform analytics to optimize our Site.
• Source: collected automatically via cookies, log files, web beacons, tags, or pixels.
• Disclosed to: Shopify.

Order information

• Examples: name, billing address, shipping address, payment information, email address, and phone number.
• Purpose: to fulfill orders, process payments, arrange shipping, send confirmations, and communicate with you.
• Source: collected from you.
• Disclosed to: Shopify.

Customer support information

• Purpose: to provide customer support.
• Source: collected from you.

Minors The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at info@chi-signature.com to request deletion.

Sharing Personal Information We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations or to respond to lawful requests.

Behavioural Advertising We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to understand how customers use the Site. Learn more: https://policies.google.com/privacy. Opt out: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of the Site and purchases with our advertising partners.

You can opt out of targeted advertising by visiting:

• Facebook: https://www.facebook.com/settings/?tab=ads
• Google: https://www.google.com/settings/ads/anonymous
• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Or visit the Digital Advertising Alliance's opt-out portal at: http://optout.aboutads.info/

Using Personal Information We use your Personal Information to provide our services, including: offering products for sale, processing payments, shipping and fulfillment, and keeping you up to date on new products, services, and offers.

Retention When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

Automatic Decision-Making We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you, including:

• Temporary denylist of IP addresses associated with repeated failed transactions.
• Temporary denylist of credit cards associated with denylisted IP addresses.

Your Rights

GDPR — EEA Residents If you are a resident of the European Economic Area (EEA), you have the right to access, port, correct, update, or request erasure of your Personal Information. To exercise these rights, contact us at info@chi-signature.com.

CCPA — California Residents If you are a resident of California, you have the right to access, port, correct, update, or request erasure of your Personal Information. To exercise these rights, contact us at info@chi-signature.com. You may also designate an authorized agent to submit requests on your behalf.

Cookies A cookie is a small amount of information downloaded to your device when you visit our Site. We use functional, performance, advertising, and social media cookies to improve your browsing experience.

Cookies necessary for store functioning include: _ab, _secure_session_id, cart, cart_sig, cart_ts, checkout_token, secret, secure_customer_sig, storefront_digest, _shopify_u.

Reporting and analytics cookies include: _tracking_consent, _landing_page, _orig_referrer, _s, _shopify_s, _shopify_sa_p, _shopify_sa_t, _shopify_y, _y.

You can control cookies through your browser settings. Note that blocking cookies may impact your experience on the Site.

Do Not Track Because there is no consistent industry standard for responding to "Do Not Track" signals, we do not alter our data collection practices when we detect such a signal.

Changes We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons.

Contact For questions about our privacy practices, please contact us at info@chi-signature.com.

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